While mobile adoption is creating greater access and participation among African American adults, for example, there are other groups who remain disproportionately offline, such as people living with chronic disease or disability. They may be missing out on opportunities, but just as importantly, we are missing their voices in the conversation.
Keep your eye on mobile adoption since “always connected” citizens are likely to be at the forefront, navigating the new health care delivery system and taking advantage of opportunities for political participation.
Pew Internet research shows that mobile could be a game-changer, but only for those who get in the game.
recent Pew Internet research report